Returns & Exchanges & Shipping Policy

Processing & Delivery Times 

  • All orders are made to order. Processing times can range from 1-4 working weeks depending on order volume.
    once you order is sent we will email you tracking information.  

 

Returns Policy

    • Thank you so much for supporting Peta Jane Studio, I hope you love your handmade item. As my designs are made-to-measure, I am unable to accept returns or exchanges as every item is specifically made to your unique measurements. 

    • Our fabrics are of very limited quantities. In some cases there is only enough to make one corset or stay, to remake an item is sometimes just not possible. 

    •  To prevent this happening please make sure to measure yourself accurately using our helpful tips guide. For any further assistance with sizing please contact us at petajanestudio@gmail.com or use our live chat system for on demand assistance.

If an item is faulty:

  • Whilst we quality control all clothing before dispatched, if you receive a faulty item, please email us or contact us via the form on our website within 2 days of the date your order was delivered. An image will be required before your claim is processed. 
  • Any faulty items will be replaced with a new corset or additionally we will pay to have the garment repaired and sent back to you.

Please note: once an item has been worn or used, we are not liable for any damage caused (e.g. wear and tear).

Additional Information:

      • Please double check your delivery details when finalising your order. We are not liable for any inaccurate delivery information provided.
      • If you fail to provide the correct delivery details we are not required to refund you.
      • Any customs fees or taxes you may incur when the parcel is delivered are your responsibility. Please check your countries fees for any oversees parcels, your corset is shipped from Queensland, Australia. 
      • If you chose to reject any customs fees and the item is returned to us, we cannot refund you in this instance.
      • If a parcel is successfully delivered by the shipping provider (and the tracking shows this), any queries you have relating to the delivery, once the status shows the parcel has been delivered, must be chased up with the relevant shipping provider.
      • If you miss a delivery, it is your responsibility to rearrange another delivery via Australia Post website. If the parcel is returned to us, you will be required to pay another postage fee for us to resend the parcel out to you. We cannot refund you in this instance.

Disclaimer:

  • By purchasing from our website, you accept our terms and conditions. We are not liable for any outcomes or events caused once a product is dispatched - the product(s) are then property of the customer. Usage of products is the customers sole responsibility and we are not liable for any outcomes once the product is dispatched. 

don't know what size to pick?

sizing info here

for clothing

AT COASTAL MUSE WE UNDERSTAND THAT ALL BODIES ARE DIFFERENT. AS OUR GARMENTS ARE HANDMADE TO ORDER WE ARE ABLE TO MAKE TO YOUR OWN CUSTOM MEASUREMENTS.

SIMPLY ADD YOUR BUST, WAIST AND HIP MEASUREMENTS INTO THE NOTES SECTION UPON CHECKOUT.


IF YOU WOULD PREFER TO SELECT A STANDARD SIZE, REFER TO THE LIST BELOW.

  • SIZING
    XS / S - AU 6 - 8
    S / M - AU 8 - 12
    M / L - AU 12 - 16
    L / XL - AU 16 - 18
  • XL/2XL - AU 18-20
  • 2XL/3XL- AU 20-22

measuring yourself for a corset

Before getting started:

What to wear? 

Wear an unpadded undergarment, and take your measurements either directly on your skin or while wearing a light garment (i.e a thin tank top). When wearing thin clothes, you ensure that your measurements are as true to your natural body as possible without adding any extra bulk. 

How to best measure

When taking your measurements, ensure that you are relaxed and natural. Do not take your measurements too tightly.

When taking your measurements yourself, one tip would be to fasten a tape around your bust and waist, ensuring that the tape is parallel with the floor and is straight all the way around. This way, you can align your measuring band with the tape when taking your measurements, while eliminating the worry of your measurements coming out wrong. Ideally, acquire the help of a friend to help you double check that your tape is straight, to avoid any mistakes

Double check your measurements!

We can only make your perfect fit when your measurements are as correct as possible. Therefore, double check that your measurements are correct before adding them to your order.

Now to measuring:

What measurements are needed? 

For your stays or corsets, we need to know your natural waist and bust. For the waist corset, the underbust is also needed. Additionally, if you are particularly short or tall, this should also be included alongside your measurements in the check-out personalisation box.

Measuring your bust

Your bust should be measured at the fullest point of your breast, when wearing an unpadded garment. This is usually at the same point as that of your nipples. Ensure that the tape is parallel with the floor, all the way around. Ideally ask a friend or use a mirror to double check. If using the tape method mentioned above, it can further help guide you to straight and correct measurements.

Measuring your underbust

Your underbust is the area directly under your bust. This is usually where your bra band would sit. Like when measuring your bust, this should be parallel to the floor and can be double checked by the aid of a friend, mirror or the tape method.

Measuring your waist

Find your natural waist by bending from side to side. The point where your waist creases is your natural waist - usually situated right above your belly button. Like when measuring your bust and underbust, this should be parallel to the floor and can be double checked by the aid of a friend, mirror or the tape method.

 Submitting your measurements:

Well done - now you are one step closer to your perfect stays! Remember that your stays or corset will naturally be smaller than your size, in order to hold you in. Therefore, give us your true measurements - with no subtraction or change - and we can make the perfect fit you.

If you want a "gap" in the front of your stays, mention this at your check-out. We recommend the gap in front of the stays for those who want to wear their stays tighter, as stays that lace completely shut have a lesser negative ease. Do not alter your measurements for this. Do keep in mind that some bodies are naturally more "squishy" than others, and the amount of gap in your final product may vary depending on how tight you want to wear your stays and to what degree your body accommodates this.

Add your final measurement details in the required measurement box's of the product page, and you are all done!